Contact Us

IGENZ Ltd
Level 2, Quay Park Centre
68 Beach Road
Auckland 1010
New Zealand

Phone: +64 9 307 3981

General enquiries: info@igenz.co.nz

Bowel Cancer Screening enquiries: dtc@igenz.co.nz

Cytogenomic enquiries (FISH, Microarray and G-banded analysis): cytogenomics@igenz.co.nz

Molecular Testing (Mass array, qRT-PCR, PCR): molecular@igenz.co.nz

Direct to Consumer Testing: dtc@igenz.co.nz

Office hours

Monday to Friday 8:30 – 17:00

Weekends, Public Holidays – Closed

Making payments

If you need assistance with making a payment by credit card please contact us.

Feedback and Complaints

At IGENZ we pride ourselves on providing a quality, efficient laboratory service to our clients. If you have any feedback we would love to hear it.

Please send your feedback to: info@igenz.co.nz

Sometimes, despite our best efforts to provide you with a quality and efficient laboratory service, things do not quite go to plan. If you feel that we have fallen short in our services to you, please do let us know.

To make a complaint you can telephone, email or write to us.

Complaint process:

When we receive a complaint we will:

Acknowledge receipt of your complaint within 72 hours
Carefully review and investigate the complaint
Take corrective action, where necessary and appropriate.
Advise you of the outcome of our review and any actions that we have taken.